Tom Richardson
AI Productivity & Automation Specialist
Tom Richardson is an AI productivity specialist who helps individuals and teams work smarter with AI tools. With a background in operations management and a passion for efficiency, he's spent the past several years exploring how AI can streamline everyday work. Tom started his career in project management, where he became obsessed with finding better ways to handle repetitive tasks. When AI assistants emerged, he dove in headfirst—testing every tool, building custom workflows, and documenting what actually works versus what's just hype. His practical approach comes from real experience: he's helped marketing teams cut content production time in half, assisted consultants in automating their research processes, and guided small business owners through setting up AI-powered customer service. At Which AI Model Is Best, Tom focuses on the practical side of AI adoption: productivity workflows, automation setups, tool integrations, and getting real results from AI without the technical complexity. His articles are designed for busy professionals who want AI to save them time, not create more work. Tom believes the best AI workflow is one you'll actually use. His guides prioritise simplicity and immediate value over flashy features.
Articles by Tom Richardson
How AI Agents Are Transforming Work and Learning in 2025
A new study reveals how AI agents are being used beyond simple tasks, focusing on cognitive work and reshaping productivity in various fields.
10 ChatGPT Features You're Probably Not Using (But Should)
Unlock the full potential of ChatGPT with these underutilized features. From custom instructions to advanced data analysis, here's what most users miss.
AI for Email: How to Respond Faster Without Sounding Like a Robot
Email eats hours every week. Here's how to use AI to manage your inbox efficiently without sending generic, robotic responses that make people question whether you've been replaced by a chatbot.
Claude Projects vs ChatGPT Memory: Stop Repeating Yourself to AI
Every AI conversation starts with you explaining the same context. Claude Projects and ChatGPT Memory solve this differently—here's how to use both effectively.
Custom GPTs: How to Build AI Assistants That Actually Save Time
Custom GPTs let you create specialised AI tools without code. Learn how to build GPTs for real productivity gains—not just novelty toys.
AI Automation with Zapier and Make: A No-Code Guide
Connect AI to your existing tools and automate repetitive work. Learn how to build practical AI automations using Zapier and Make—no coding required.
AI Productivity Workflows: How to Actually Save Hours Every Week
Stop using AI for one-off tasks. Learn how to build repeatable AI workflows that handle your recurring work—from meeting summaries to email responses to content repurposing.